Monday, July 5, 2010

DBS online banking crashes in Singapore... (And on me as well!)

Jul 5, 2010
DBS online banking crashes
By Hoe Pei Shan

A technical glitch in DBS' banking system caused a breakdown in its online banking services and much public confusion on Monday morning as thousands of users could not access the systems and draw money from DBS and POSBank ATMs islandwide. --PHOTO: STOMP
A TECHNICAL glitch in DBS' banking system caused a breakdown of its entire online banking services on Monday morning, sparking much anger and frustration among its customers who could not make Internet transactions at its branches or draw money from both DBS and POSBank ATMs islandwide.
DBS has the most extensive network of 81 branches and more than 900 ATMs in Singapore, including those belonging to POSB.
The breakdown was reported as early as 6.30 am on Monday.
DBS has apologised to the public on its website for the inconvenience caused, and a spokesman said that teams from the DBS responded immediately to rectify the problem.
The spokesman said some of the DBS banking systems have resumed normal service at around 10 am.
An update on the DBS website said DBS and POSB ATMs will be 'available progressively', while all DBS, POSB and Treasures branches are now up and operational. It added that it is still working on restoring other services, including credit card services, internet and mobile banking.
Scores of frustrated and irate DBS and POSB customers vented their anger online, some complaining that they visited as many as five different ATMs but were left cashless and unable to top up their cash cards to pay for ERP.
If you have been affected or have more details and photographs of others affected by the breakdown, send them to